![]() ![]() Matichuk said in today’s retail climate, communication and collaboration tools are essential. ![]() She also said retailers should consider introducing or actively promoting “collaboration and a sense of involvement.” This includes discussion boards, employee surveys and polling that “creates a greater connection to the team and your brand.” Matichuk said specialty retail “should be fun - leverage social engagement tools like the ability to post responses and reactions to posted messages.” She also noted the importance of developing an employee engagement strategy “to create a culture that employees want to belong to - and feel like they do.” Each of these provides employees with more control and opportunity.” Matichuk said merchants need to consider offering flexibility “through systems like Shift Exchange, flexible availability and sharing employees across stores. Are your policies and programs aligned with the needs and wants of your workforce? Recognize that not all employees want the same things - some are looking for the opportunity for more hours, others more flexibility and control of their schedule.” ![]() for corporate employees, and handhelds, mobile devices, and other store tools in the store environment.”ĭigging deeper into strategy and tech, Chris Matichuk, general manager of StoreForce and a retail industry veteran, told WWD that while recruitment is still important, “retailers should be putting equal energy and focus on retention.” She said the first step “should be to review your current employee engagement policies and programs. Regarding technology solutions, Pederson said in the store environment, “workforce technology is absolutely critical, especially around communication, shift scheduling, issue resolution, and employee recognition.” He also said it is important to “consider the tools and systems all members of the organization use, laptops, portable monitors, headsets, etc. ![]()
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